Production Time

Made-to-order objects are produced with your size specifications after the order has been placed. These items can be expected to be produced and then shipped out within a 6 to 8 week time frame. This time frame may vary per object, but will be specified in the product pages if longer is needed. The made-to-order objects are handmade, as such the final results will usually vary slightly piece by piece.

Shipping

The Ellix Cain brand is based out of Vancouver, Canada.

All shipping is done via Canada Post, international and domestic. Shipping fees vary order to order. As per Canada Post, tracking numbers are available at an extra fee. We understand that shipping fees can deter people from placing orders, as such we’ve left tracking numbers as an optional additional expense.

Jewelry

All jewelry pieces are final sale. Please ensure you select the appropriate sizing prior to placing your order. 

Crystalized Objects

Crystallization is an experimental production method that is constantly evolving. Understand that these are delicate and unique pieces, care is required in the handling and wearing of these items. Due to the unpredictable nature of this technique, the final result will vary piece by piece.  Avoid placing these pieces in contact with heat, especially hot water. The Ellix Cain brand is not liable for damage to items that were not properly cared for.